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Q) Why should I choose Chicago Bounce House Rentals for my event?
A) We are a locally owned, family operated company that has been proudly serving the Chicagoland area since 1997. We offer helpful, friendly customer service. With many different inflatables to choose from, we know that we can help make any event a great success.
Q) How far in advance should I make my reservation?
A) The sooner you can make a reservation, the better. People reserve our units weeks and sometimes months in advance. We don't want you to miss out on the fun! Saturday is our most popular day of the week and it books up quickly, so the earlier you reserve the more choices you have.
Q) When do you deliver my order to the party?
A) We usually deliver in the morning between 7am and 11:00am, unless you request otherwise. We pick up once your party is over. Our goal is to not cut your kid's enjoyment early. When your party does end, just give us a call and we will pick it up.
Q) How much area is needed?
A) With the description of each unit, we have also included the unit's dimensions. You will need an additional 2 feet clearance on each side, as well as 2 feet of overhead clearance.
Q) What surfaces can the inflatable be setup on?
A) The safest surface is a level grassy area. However, we can setup on asphalt/concrete driveways as long as it is fairly level. If you plan on us setting up on any surface other than grass, please let us know in advance so that we can bring along special equipment to do so.
Q) What if it is rainy or windy?
A) You have the right to cancel a reservation if there are heavy rains or if it is extensively windy (over 30 mph). We also have this right, since the safe operation of our units and customer safety is our utmost concern. However, once the unit is delivered, no refunds shall be issued due to bad weather.
Q) Should I tip the delivery man?
A) Yes. The delivery man should be treated just like your barber, pizza delivery man, and waitress. Just a few dollars to say thank you is all they expect.
Q) Are your units safe?
A) Yes, because we deliver, set-up, and pick-up all of our inflatables ourselves. We constantly inspect the inflatables for any safety issues before we deliver them to you. Our jumps are equipped with safety ramps for easy access and exit as well as full view netting for easy supervision.
Q) What if I do not have an electrical outlet near the site for the inflatable rental?
A) Chicago Bounce House Rentals has generators available for an additional rental fee. You may also use one of your own generators. We ask that if your event requires a generator, that you let us know in advance.
Q) How much should I pay for an inflatable?
A) The larger the unit, the heavier it will be, and the more you will have to pay for it. Also, some units have graphics on them, which may add to the cost. What is great about Chicago Bounce House Rentals is that we guarantee the best prices in the Chicagoland area and will beat all competitor prices. If you find a better price on a similar unit, then we will beat that price by 5%.
Q) Can the inflatables be left over night?
A) Yes, as long as they are not being rented out the next day. Depending on the inflatable, a small overnight charge may pertain.
Q) Will the inflatable ruin my grass?
A) No. The grass will jump back to its natural form within a day or two.
Q) Can an inflatable be set up on my lawn if I have a sprinkler system?
A) Yes. Please notify our office at the time of booking so that the delivery man is aware of this.
Q) Does the blower on the inflatable need to be running all the time?
A) Yes. The inflatable will deflate if the blower is turned off. The only time the blower can be turned off is when you are not using it or the weather is bad.
Q) Can the inflatable be used in the rain?
A) A slight drizzle is ok. If it begins to storm then the children should exit the unit. Once the storm ends, towel dry the interior of the bounce house. If you forget to do this it will be very slippery.
Q) Do I need an attendant?
A) No, but there must ALWAYS be someone responsible supervising the any inflatable. Chicago Bounce House Rentals can supply a trained attendant for the charge of $20/hr.
Q) Can any of the inflatbles be used indoors?
A) Yes. (Contact us for more information)
Q) May I have my event at a park or forest preserve?
A) In most situations yes. Permission from the Park District may be required. The park district may also require you to purchase additional insurance with is something that we provide.
Q) Is a deposit required?
A) Yes, however it is minimal. We ask for a $50 deposit for all events under $500 and a 50% deposit for all event over $500.
Thank you for considering Chicago Bounce House Rentals. We strive to satisfy all of your needs and are always ready to answer any questions that you may have. Please feel free to give us a call at (630)-400-6545 to discuss your upcoming event.
Sincerely,
Tom Peric
Sales Director
(630)-400-6545
www.CastlePartyRentals.com
Chicago, Naperville, Elgin, IL